Selling
|
1
|
after-sales service |
n.
service that continues after a product has been sold
[eg: repairs etc] |
|
2
|
buyer
|
n.
1 any person who buys anything 2 a person
employed by a firm to buy |
|
3
|
client
|
n.
a person who buys services from a lawyer, architect or
other professionals |
|
4
|
close
|
v.
to finalise a deal or sale; to make a sale |
|
5
|
cold call
|
v.
to telephone a prospect without previous contact -
also n. |
|
6
|
customer
|
n.
a person who buys goods or services from a shop or
business |
|
7
|
deal
|
n.
a business transaction - also v. dealer
n. |
|
8
|
discount
|
n.
a reduction in the price; a deduction [usually expressed
as a percentage (%)] |
|
9
|
follow up
|
v.
to continue to follow persistently; to maintain contact
[eg: after a lead] |
|
10
|
guarantee
|
n.
a promise that a product will be repaired or replaced
etc if faulty - also v.
|
|
11
|
in bulk
|
in large
quantity, usually at a lower price |
|
12
|
lead
|
n.
useful indication of a possible customer to be followed
up |
|
13
|
objection
|
n.
a reason given by a prospect for not buying - to
object v. see overcome
|
|
14
|
overcome
|
v.
[-came, -come] to overcome an obj-ection
to show an objection is invalid |
|
15
|
product
|
n.
something made and usually for sale - to produce
v. see service |
|
16
|
prospect
|
n.
a possible or probable customer; prospective customer
|
|
17
|
representative |
n.
sales representative person who represents &
sells for a firm; salesperson |
|
18
|
retail
|
v.
to sell in small quantities (as in a shop to the public)
- also n. see wholesale
|
|
19
|
service
|
n.
work done usually in return for payment - to serve
v. see product |
|
20
|
wholesale
|
v.
to sell in bulk (as to a shop for resale to the public)
- also n. see retail
|
|
|
